Stellar Casino Privacy Policy
This Privacy Policy explains how Stellar Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended to help you understand your privacy choices and the safeguards applied to information handled by Stellar Casino.
Stellar Casino is an online casino serving customers in Australia and is available only to people aged 18 or over. By using our website or services, you acknowledge that you have read this Privacy Policy. We may update this policy when our practices, services or legal obligations change.
Information We Collect
We collect information that is reasonably necessary to operate Stellar Casino, provide gaming services, maintain account security and meet applicable compliance obligations. The information we receive may depend on how you interact with us.
- Account information, such as your name, date of birth, residential details, username and account credentials.
- Contact information, including an email address and other details you provide when requesting assistance.
- Identity and verification information used to confirm your identity, age and eligibility to use the services.
- Transaction information, including deposits, withdrawals, payment method details, transaction history and related records. Payment information may be processed by third-party payment providers.
- Technical information, such as your IP address, device type, browser, operating system, language settings and information about how you use our website.
- Communications and preferences, including messages sent to support, marketing choices, account settings and feedback.
- Information connected with responsible play, account protection, fraud prevention and the safe operation of our services.
Some information may be required before an account can be opened or certain services can be used. If you do not provide requested information, we may be unable to complete verification, process a transaction or provide the relevant service.
How We Use Your Information
Stellar Casino uses personal information for clear and legitimate business purposes. The information may be used to:
- Create, administer and maintain your account.
- Provide casino services, process gameplay activity and manage deposits or withdrawals.
- Verify identity, age and account ownership.
- Detect and prevent fraud, money laundering, unauthorised access, collusion and other harmful or unlawful activity.
- Communicate with you about your account, transactions, service notices, security matters and support requests.
- Personalise website features and understand how customers use our services.
- Send promotional communications where permitted and in accordance with your preferences.
- Monitor and improve website performance, reliability, usability and security.
- Resolve disputes, enforce our terms and conditions, and protect the rights and safety of Stellar Casino, customers and other parties.
- Meet applicable legal, regulatory, tax, accounting and compliance responsibilities.
We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted by law or explained to you at the relevant time.
Cookies and Similar Tools
Stellar Casino may use cookies, software development tools, pixels, logs and related technologies to operate the website and understand visitor activity. These technologies can place or read information on your device and may remember settings between visits.
- Essential technologies help with account access, security, navigation and core website functions.
- Preference technologies remember settings such as language, session choices and other selected options.
- Analytics technologies provide information about traffic, page performance and general user behaviour.
- Marketing technologies, where used, may help measure campaigns or show more relevant promotional content.
Your browser may allow you to block or delete cookies. Restricting essential cookies can affect account access, gameplay features or the performance of the website. Where applicable, you can also manage non-essential technology through the settings or controls made available on the website.
When Information Is Shared
We may disclose personal information where sharing is reasonably necessary to operate Stellar Casino, protect customers or comply with applicable obligations. We do not treat your information as public and do not sell it as a standalone product.
- Service providers that support hosting, payment processing, identity verification, customer support, security, analytics and technical operations.
- Professional advisers, auditors and insurers who require relevant information for their services.
- Government authorities, courts, regulators or law enforcement bodies where disclosure is required, authorised or reasonably necessary.
- Corporate transaction participants in connection with a merger, acquisition, restructuring, financing or transfer of assets, subject to appropriate protections.
- Other parties where disclosure is necessary to investigate fraud, prevent harm, enforce agreements or protect the rights and safety of individuals or Stellar Casino.
Third parties that process information for us are expected to handle it securely and only for authorised purposes. Some providers may have their own privacy notices governing their independent processing activities.
Keeping Data Secure
Stellar Casino uses administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account monitoring, encryption or secure transmission methods, staff procedures and security testing.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying us promptly if you believe your account has been compromised. We may restrict access or take protective action when suspicious activity is identified.
How Long We Keep Data
We retain personal information only for as long as it is reasonably required for the purposes described in this policy, including account administration, customer support, dispute handling, security and record keeping.
The retention period may depend on the type of information, the nature of our relationship with you, whether an account remains active, and whether information is needed to establish or defend a legal claim. Some records may need to be retained for longer to meet applicable compliance or accounting requirements. When information is no longer needed, we will take reasonable steps to delete it, anonymise it or securely isolate it.
Your Privacy Choices
Depending on your circumstances and applicable law, you may have rights relating to personal information held by Stellar Casino. These may include:
- Requesting access to personal information we hold about you.
- Asking us to correct information that is inaccurate, incomplete or out of date.
- Requesting deletion or restriction of information where appropriate.
- Objecting to certain processing activities or withdrawing consent where processing relies on consent.
- Changing marketing preferences or opting out of promotional communications.
- Requesting information in a usable format where this right applies.
These rights are not absolute and may be subject to identity verification, account security requirements, legal restrictions or legitimate operational needs. We may need additional information to confirm your request and protect against unauthorised disclosure. If you have concerns about how your information is handled, you may raise them with us so we can review the matter.
External Providers and Links
Our website may use third-party services and may contain links or features operated by organisations outside Stellar Casino. These providers can include payment processors, verification services, analytics suppliers, advertising partners, security specialists and technology vendors.
When you use a third-party service, that provider may collect or process information under its own privacy policy and terms. Stellar Casino is not responsible for privacy practices that it does not control. You should review the relevant third-party information before submitting personal data or using an external feature.
Transfers Across Borders
Some Stellar Casino suppliers, technology systems or business partners may process personal information in countries other than Australia. As a result, information may be accessed, stored or transferred internationally when necessary to provide services or support business operations.
Where information is transferred internationally, Stellar Casino will take reasonable steps to apply appropriate safeguards and to require recipients to protect the information in a manner consistent with its intended use. International processing may be subject to the laws of the country where the recipient is located.
Changes to This Policy
We may revise this Privacy Policy to reflect changes in our services, technology, information practices or applicable requirements. The updated version will be made available through the Stellar Casino website and will apply from the time it is published, unless a different effective date is stated.
You should review this page periodically, particularly before using new features or providing additional information. Continued use of the website after an update indicates that you have received notice of the revised policy.
Contact Information
If you have a privacy question, wish to make a request concerning your personal information or need clarification about this policy, please contact Stellar Casino at [email protected]. To help us respond securely, include enough information for us to understand your request, but do not send unnecessary payment details or account passwords.
We may verify your identity before providing information or completing a request. Our response may also explain if a request cannot be fully completed because of security, legal or operational requirements.
Last updated: